EMI Deducted Twice in the Same Month
Your bank or NBFC has deducted your EMI twice in the same month — either through a technical error, a duplicate ECS mandate, or a system glitch. Your loan account shows only one payment but your bank account shows two debits.
⚖️Your Rights Under RBI Regulations
Double EMI deduction is an unauthorised debit — the lender must refund the excess amount immediately.
You are entitled to interest on the wrongly retained amount at the applicable savings rate from date of deduction.
If the double deduction caused a bounced payment or penalty elsewhere, the lender is liable for consequential loss.
💰 What You Can Recover
Full refund of duplicate EMI + interest at savings rate + compensation for any consequential losses (bounced cheques, other penalties).
⏱ Response Deadline
Bank must respond within 10 working days for unauthorised debit complaints.
📋Step-by-Step — What to Do
Download your bank statement and loan statement. Document both debits with dates and amounts.
Write to the lender's customer service citing the specific debit dates. Attach statement excerpts.
Write to the Nodal Officer if not resolved within 7 days.
File with RBI Integrated Ombudsman at cms.rbi.org.in if unresolved within 30 days.
🏛 Where to Escalate If Bank Doesn't Respond
RBI Integrated Ombudsman — cms.rbi.org.in
Facing this issue with your Bank, NBFC, MFI, SFB or Fintech?
AI merit analysis + expert-drafted RBI-backed communication. Starting at ₹199.
File Complaint →Check my rights first →Use our Free Instant Rights Tool — type your problem, get your exact rights in seconds.
Check My Rights Free →