Every Financial Complaint — Explained
50 complaint types covering banks, NBFCs, MFIs, digital lenders, and fintechs — each with the exact RBI circular, what you can recover, and step-by-step action.
Savings & Current Account
(8 pages)Minimum Balance Charges — Illegal or Disproportionate
DBOD.No.Leg.BC.21/09.07.006/2015-16 + RBI/2014-15/399
Unauthorised Debit from Savings Account
RBI/2017-18/15 (Limited Liability) + IOS 2021
Lien Marked on Savings Account Without Notice
Section 171 Indian Contract Act 1872 + RBI Customer Service guidelines
SMS Alert Charges on Mandatory Transaction Alerts
RBI/2019-20/142 + RBI Master Circular on Customer Service
Charges to Reactivate a Dormant Account
RBI Master Direction on Inoperative Accounts + Customer Service guidelines
Unlawful Account Closure Charges
RBI Fair Practices Code + Customer Service guidelines
NEFT/RTGS Charges for Online Transfers
RBI/2019-20/142 dated March 11, 2020
Salary Account Frozen or Lien Marked
Section 171 Indian Contract Act + Multiple High Court judgments
Loans & EMI
(8 pages)EMI Deducted Twice in the Same Month
RBI IOS 2021 — Unauthorised debit + RBI Fair Practices Code
Loan Account Not Closed After Full Repayment
RBI Fair Practices Code + RBI/2023-24/50 (Penal charges guidelines)
Foreclosure Charges on a Floating Rate Loan
DBR.Dir.BC.10/13.03.00/2014-15 (Banks) + DNBR Circular for NBFCs
Loan Interest Rate Changed Without 30-Day Prior Notice
RBI Fair Practices Code — Loan Agreement requirements
EMI or Tenure Not Adjusted After RBI Rate Cut
RBI MCLR framework + External Benchmark Lending Rate guidelines
Loan Recovery Agent Harassment
RBI/2023-24/53 + IBA Guidelines on Recovery Agents
Penal Charges Not Disclosed in Loan Agreement
RBI/2023-24/50 — Penal Charges in Loan Accounts (effective April 1, 2024)
No Loan Agreement Provided Before Disbursal
RBI Fair Practices Code + RBI/2022-23/111 Key Fact Statement requirement
Credit Cards
(5 pages)Credit Card Interest Calculated From Purchase Date Not Due Date
RBI/2022-23/128 — Credit Card and Debit Card Directions 2022
Credit Card Interest Rate Increased Without Notice
RBI/2022-23/128 — Credit Card Directions 2022
Overlimit Fee Charged Without Prior Consent
RBI/2022-23/128 — Credit Card Directions 2022
Insurance Added to Credit Card Without Consent
RBI/2022-23/128 + IRDA guidelines on bancassurance
Annual Fee Charged Without Disclosure
RBI/2022-23/128 + RBI Fair Practices Code
Digital Lending & Fintech
(6 pages)Digital Loan APR Not Disclosed — True Cost Hidden
RBI/2022-23/111 DoR.CRE.REC.66/21.07.001/2022-23
Loan App Accessed My Contacts, Photos or Location Illegally
RBI/2022-23/111 + IT Act 2000 + DPDPA 2023
No Key Fact Statement Before Digital Loan Disbursal
RBI/2022-23/111
Penal Interest Charged on Entire Loan — Not Just Overdue Amount
RBI/2022-23/111 + RBI/2023-24/50
Processing Fee Deducted Upfront But Interest Charged on Full Amount
RBI/2022-23/111 — APR disclosure mandate
Buy Now Pay Later — Charges Not Disclosed Before Purchase
RBI/2022-23/111 + RBI/2022-23/128
MFI & Microfinance
(7 pages)MFI Charging Flat Rate Interest Instead of Reducing Balance
RBI/2021-22/112 DoR.FIN.REC.5/03.10.038/2021-22
MFI Bundled Insurance Without Consent
RBI/2021-22/112 + IRDA guidelines
MFI Agent Seized Household Goods or Property
RBI/2021-22/112 — Collateral-free mandate
Public Shaming by MFI — Group Meeting or Social Humiliation
RBI/2021-22/112 Code of Conduct + IPC Section 499 (Defamation)
Multiple MFI Loans Pushed Total Debt Above Rs.3 Lakh Limit
RBI/2021-22/112
MFI Processing Fee Charged Above 1% Limit
RBI/2021-22/112
MFI Did Not Provide Loan Card in Local Language
RBI/2021-22/112
Insurance Mis-selling
(4 pages)Bank Forced Insurance as Loan Condition
RBI Fair Practices Code + IRDA Bancassurance guidelines
Insurance Claim Rejected Without Valid Reason
IRDA Integrated Grievance Management + Consumer Protection Act 2019
Insurance Company Denied Free-Look Cancellation
IRDA (Protection of Policyholders' Interests) Regulations
Insurance Policy Terms and Exclusions Not Explained Before Purchase
IRDA Policyholder Protection Regulations + Consumer Protection Act 2019
UPI & Digital Payments
(4 pages)UPI — Money Deducted But Beneficiary Did Not Receive
NPCI UPI Circular + RBI IOS 2021 — Payment System Complaints
ATM Did Not Dispense Cash But Account Debited
RBI/2019-20/97 — ATM Failed Transactions + RBI IOS 2021
Unauthorised Transaction via Internet Banking or Mobile Banking
RBI/2017-18/15 — Customer Protection — Limited Liability
Failed UPI Transaction — Refund Not Received in 5 Days
NPCI UPI Dispute Resolution framework + RBI IOS 2021
CIBIL & Credit Bureau
(6 pages)Settled or Closed Loan Still Showing as Active on CIBIL
CICRA 2005 + RBI Master Direction on Credit Information Reporting
Account Marked NPA on CIBIL Without Prior Notice
RBI Fair Practices Code + CICRA 2005
Unknown Account Appearing on Credit Report — Possible Fraud
CICRA 2005 + DPDPA 2023 + IPC Sections on fraud/identity theft
CIBIL Dispute Filed — No Response from Bank in 30 Days
CICRA 2005 + CICRA Amendment 2021
Wrong or Unauthorised Enquiry Appearing on Credit Report
CICRA 2005 + DPDPA 2023 Section 6 (consent for data processing)
Wrong Address or Mobile Number on Credit Bureau Report
CICRA 2005 + DPDPA 2023 — Right to correction of personal data