Unlawful Account Closure Charges
Your bank has charged you for closing your savings account, either within the first 14 days (cooling-off period) or after 12 months of holding the account.
⚖️Your Rights Under RBI Regulations
Banks cannot charge for account closure within 14 days of opening (cooling-off period).
Banks cannot charge for account closure after 12 months of holding the account.
Banks must process account closure requests within 3 working days and settle all dues.
💰 What You Can Recover
Full refund of unlawful closure charges.
⏱ Response Deadline
30 days for bank response to written complaint.
📋Step-by-Step — What to Do
Write to branch manager citing RBI Customer Service guidelines with the date of closure and charge amount.
If refused, escalate to Nodal Officer then RBI Ombudsman.
🏛 Where to Escalate If Bank Doesn't Respond
RBI Integrated Ombudsman — cms.rbi.org.in
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