Unauthorised Debit from Savings Account
Money has been debited from your savings account without your authorisation — either through a fraudulent transaction, a technical error, or a bank charge you never agreed to.
⚖️Your Rights Under RBI Regulations
If fraud happens due to bank's negligence (system breach, employee fraud), you have zero liability — full refund mandatory.
If you reported the fraud within 3 days of receiving communication: zero liability.
If reported within 4-7 days: liability capped at Rs.10,000 (for accounts with limits above Rs.5 lakh).
Bank must credit refund within 10 working days of your complaint — not after investigation, but upfront.
💰 What You Can Recover
Full refund of fraudulent amount + Rs.100 per day compensation if refund is delayed beyond 10 working days.
⏱ Response Deadline
Bank must refund within 10 working days. If complaint about the refund delay, Ombudsman timeline: 30 days.
📋Step-by-Step — What to Do
Immediately call the bank's 24-hour helpline and report the unauthorised transaction. Get a reference number.
Send written complaint to branch with transaction date, amount, and reference number.
If refund not received within 10 working days, write to the Nodal Officer citing RBI/2017-18/15.
File with RBI Integrated Ombudsman if still unresolved.
🏛 Where to Escalate If Bank Doesn't Respond
RBI Integrated Ombudsman — cms.rbi.org.in
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